TERMS OF WARRANTY – CONSUMER

TERMS OF WARRANTY

Disclaimers: Please note that ExpandNow is not a representative or an authorised service provider of any Manufacturer (as defined below). ExpandNow will not be liable for the warranty or any other similar liability for defects provided by the Manufacturer of the device purchased from ExpandNow.

Note that ExpandNow will not inform You of or perform any information security or other software updates for Your mobile device purchased from ExpandNow. Please contact the Manufacturer if You want more information about possible software updates.

Definitions

“ExpandNow” refers to ExpandNow Limited incorporated and registered in Ireland with company number 747757 and registered address Carlton House – 4th Floor, Henry Street, Limerick, V94 FD80, Ireland. “You” (and “Your”) refers to the customer placing the order on the ExpandNow website. “Terms” refers to these terms and conditions. “ExpandNow Warranty” refers to the commercial warranty ExpandNow provides for its devices. “ExpandNow Warranty Service” refers to ExpandNow provided, or the local service provider, which is a service provider ExpandNow shall use to perform the service under warranty. “Purchase Date ” refers to the date when You placed Your order on the ExpandNow website. “Day” refers to a business day. Weekends and public holidays are not considered business days. “TMLP” refers to any feature for tracking lost device in Your mobile device. “Manufacturer” refers to the company that has produced the mobile devices purchased from ExpandNow. “IMEI” refers to the International Mobile Equipment Identity.

ExpandNow Warranty

ExpandNow provides a 12-month ExpandNow Warranty for all devices. Any detected faults covered by the ExpandNow Warranty will be repaired by ExpandNow. These warranty terms separately specify the cases in which the ExpandNow Warranty is void and those parts of a device that are not covered by the ExpandNow Warranty. These Terms and the provided warranty are subject to the fact that the mobile device in question has been in the continuous possession and use of the customer as an employer-provided device before the Purchase Date. Hence, the customer is aware of the quality, durability, condition and other features of the mobile device on the Purchase Date. The period of validity for the ExpandNow Warranty is 12 months, starting from the Purchase Date. You are obligated to familiarise Yourself with these warranty terms in connection with the purchase of the mobile device from ExpandNow.

The following services are included in our warranty:

• Guaranteed fast repair service. Upon receiving the device, we will begin the repair process within 24 hours.
• Replacement device. If we are unable to return the device to its earlier condition, we will replace it with another unit of the same model and aesthetic condition.
• Refund in the event the repair and replacement options are not viable. If ExpandNow are not able to repair or exchange the device as described, or if this proves impossible, the reimbursement of the sums paid will occur.

If it is determined that the device’s fault has been caused by You, ExpandNow is not liable for it. Such causes include, for example, causing physical damage to the device, using the device contrary to its instructions, or other negligent actions. Especially, please note the following:

• Normal wear and tear of the device and battery are not covered by the ExpandNow Warranty.
• The screen breaking or cracking is not covered by the ExpandNow Warranty.
• Software faults are not covered by the ExpandNow Warranty.
• Removing viruses or other malware from the device is not covered by the ExpandNow Warranty. Damage to the device caused by failure to follow instructions and/or relating to improper or unusual use of the device is not covered by the ExpandNow Warranty.
• Physically opening the device will void the ExpandNow Warranty unless it is in accordance with the proper instructions of use for such mobile device.
• Damage to the device during shipment due to Your negligence is not covered by the ExpandNow Warranty. You are responsible for properly packing the device for shipping.
• The ExpandNow Warranty is voided if the device’s serial number or IMEI has been removed or otherwise made unreadable.
• Other indirect or purely financial damages caused by the breakage of the device, such as the destruction or corruption of data files, are not covered by the ExpandNow Warranty.
• The ExpandNow Warranty is voided if the device’s glass/home button/camera/other features havebroken due to, for example, improper and/or unusual use, such as the device having been dropped or having hit something.
• The ExpandNow Warranty is voided if a device bought from ExpandNow has been repaired by the customer themselves or a third party without the written consent of ExpandNow.
• The ExpandNow Warranty is voided if the device is bent, has water damage, or if any features have broken due to improper use, such as the device having been dropped or having hit something.

If You receive a replacement device, the ExpandNow Warranty continues to be valid from the original Purchase Date. If You sell Your device to a new owner within the warranty period, You are responsible for informing ExpandNow about the ownership change to ensure that the new owner is eligible for the ExpandNow Warranty. Warranty extensions are not transferable and are only applicable to You as the original purchaser. ExpandNow reserves the right to charge 20€ for the delivery costs in cases where You were or should have beenaware that the warranty is voided or TMLP is on. In addition, ExpandNow reserves the right to request photosof the device before You send it in for warranty repair.

Repair process

To send Your device to warranty repair, please email warranty@expandnow.com. You will receive further instructions after we have investigated Your warranty request.

You are responsible for backing up the files on the device before sending it in for repair. You are responsible for packing the device in a careful and protective manner before sending it to ExpandNow. The device is to be sent to us at the address and via the delivery service provider and manner specified in the instructions. You are responsible for the device until it has been delivered to ExpandNow. If the device is delivered and returned so that it is marked as fragile, meaning that the handling of the device requires special measures, You are liable to pay for the incurred delivery costs.

If You send the device to us for warranty repair from another country that is outside the EU, You are required to cover the shipment costs.

You are required to make sure that any TMLP feature has been disabled from the device before sending it to ExpandNow. ExpandNow will not be able to repair the device or offer a replacement device before TMLP features has been disabled. ExpandNow reserves the right to return the device to You and charge the delivery costs, in cases where You were or should have been aware that the TMLP feature is on and not turned off within one (1) month after contacting you. In this case, ExpandNow will send the device back to you and not begin the warranty repair process. If You fail to collect the device, we will not take any further responsibility for the device.

The detected fault will be repaired by our repair service. If the availability of spare parts is poor, the parts are unreasonably expensive or the device otherwise proves to not be worthy of repair, the device in question will be replaced with another unit of the same model and condition. The aesthetic condition of the replacement device will reflect the aesthetic condition of the device that was sent to ExpandNow for warranty repair. ExpandNow’s warranty repairs take, on average, only 7 (seven) business days to complete, counted from the date of arrival to our facilities. In some cases, such as during public holidays or for other reasons, the repair process may take longer. In order for the device to be repaired within a reasonable time, the quality of the device, availability of spare parts, quality and extent of the fault or other special technical properties must also be taken into account. ExpandNow may agree to a price reduction or refund if repairing the fault is not worth it, the fault is minimal or if the device cannot be repaired.

Do not send any accessories with the mobile device when sending it to warranty repair. ExpandNow does not guarantee the return of accessories sent to our warranty service.

Legal liability for defects

1. Manufacturer Liability: ExpandNow is not liable for the warranty or any other similar liability for defects that may be provided by the manufacturer of the device purchased from ExpandNow. This responsibility remains with the manufacturer.
2. Device Software and Security Updates: ExpandNow will not inform you of or perform any information security or other software updates for your mobile device purchased from ExpandNow. It is the user’s responsibility to manage device updates in accordance with the manufacturer’s recommendations.
3. Condition of the Device: By purchasing the device, the customer acknowledges awareness of its quality, durability, condition, and other features as understood on the purchase date. This includes any known wear or performance characteristics related to prior use, if applicable.